Editorial Corrections
Spot an outdated bonus, a broken link or a wrong app step? Tell us what page and what changed.
Email: editorial@boda8.my
Response: usually within one business day
Official Account Support
Login problems, deposits, withdrawals and verification are handled by the official team, not by this portal.
Responsible Gaming Help
If gambling is causing stress, talk to Befrienders Malaysia - free and confidential, 24 hours.
Hotline: 03-7627 2929
Who answers this inbox
This site is an information portal, not the Boda8 gaming platform. The editorial desk that answers editorial@boda8.my is the same team that writes and checks the pages here. A correction goes straight to the person who can change the text. Do not send passwords, payment details or identity documents with a content correction.
Anything that touches an account has to go to the official team instead. That includes a login that will not work, a deposit that has not landed, a withdrawal under review and a verification document. We cannot see your account, so account-specific requests belong with support inside your gaming account.
What to send, and when to expect a reply
| Enquiry | What to include | Request type |
|---|---|---|
| Outdated offer or figure | The page URL, the sentence, and the current figure from the official promotions page | Editorial enquiry |
| Broken link or missing image | The page URL and which link or image failed | Editorial enquiry |
| Wrong or unclear app step | The page URL, your phone model and Android or iOS version | Editorial enquiry |
| Correction to a published guide | The page URL, what is wrong, and a source we can check | Editorial enquiry |
| Partnership or press | Who you are, what you are publishing and the deadline | Editorial enquiry |
Including the page URL matters more than anything else. Most reports we cannot act on are missing it, and finding the page ourselves takes longer than making the correction.
Corrections policy
When a reader report is right, we change the page and keep the correction. When it is wrong, we reply explaining why the published text stands. We do not quietly delete pages or edit a figure without checking the source the reader gives us. If that source and the official page disagree, the official page wins and the text here is wrong until it is fixed.
Where a page has been materially reworked, the review date under the page title is updated so you can see how current the content is. Small wording changes do not move that date.
What this portal cannot do
- It cannot open, close, freeze or verify an account.
- It cannot see balances, deposits, withdrawals or bonus credit.
- It cannot issue, replace or cancel a bonus, or change a promotion's terms.
- It cannot reset a password, unlock a login or lift a self-exclusion.
Every one of those actions sits with the official Boda8 platform, and the quickest route is the live chat inside your account.
Quick questions
Can this portal help me get into my account?
No. Account access, password resets and verification are handled by the official support team. This desk only maintains the information published on this site.
How quickly will I hear back about a correction?
Reply times depend on the enquiry and the checks it needs. No fixed response time is guaranteed. For account access or payment issues, use support in your gaming account.
What should I include in a report?
The page URL, the sentence or element that is wrong, and - where the report is about a figure - the current value shown on the official promotions page.
Do you publish financial or gambling advice?
No. The pages describe what Boda8 publishes and how its features work. They are not advice, and nothing here is written for anyone under the legal gambling age.
What to include in a report
For the fastest correction, name the page and the line that is outdated, then add what the official page now shows. A short note such as "the deposit minimum on the payments page has changed" lets us verify and fix it in one pass.
Response times
Send editorial corrections with the page address and the information that needs checking. Account and money questions are not handled here - they go to the official live chat, which runs 24 hours.
Other ways to reach help
The FAQ answers the most common platform questions, and the responsible gaming page lists support lines for anyone who needs help with gambling-related stress. Both are linked from every page footer.